EduProf International

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Emotional Intelligence (EQ) & Conflict Resolution

Our Corporate Training Offerings

EduProf International offers a diverse range of corporate training programs tailored to meet the unique needs of businesses across various industries. Our key offerings include:

Course Overview

In today’s dynamic workplace, technical skills alone are no longer enough. Emotional Intelligence (EQ) is a critical factor in building strong teams, leading effectively, and resolving conflicts constructively.

This practical training program helps professionals understand and develop emotional intelligence, manage interpersonal dynamics, and resolve workplace conflicts through proven strategies. The course is ideal for fostering collaboration, empathy, and psychological safety in corporate environments.

Learning Outcomes

By the end of this program, participants will be able to:

  • Understand the core components of Emotional Intelligence
  • Recognize and regulate their own emotional responses
  • Demonstrate empathy and improve interpersonal communication
  • Identify the root causes of conflict in teams
  • Apply conflict resolution frameworks to real workplace scenarios
  • Build trust and psychological safety across teams
  • Prevent escalation and maintain professionalism under pressure

Detailed Course Content

Module 1: Foundations of Emotional Intelligence

  • What is EQ and Why It Matters in the Workplace
  • The Five Pillars: Self-Awareness, Self-Regulation, Motivation, Empathy, Social Skills
  • Assessing Your EQ (Self-Assessment Tools)

Module 2: Self-Awareness & Emotional Control

  • Identifying Triggers and Emotional Patterns
  • Practicing Mindfulness & Emotional Regulation
  • Reframing Negative Emotions in High-Stress Situations

Module 3: Empathy and Social Intelligence

  • Developing Empathic Listening
  • Understanding Others’ Perspectives
  • Non-verbal Communication Cues

Module 4: Communication Skills for High EQ

  • Assertiveness vs. Aggressiveness
  • Using “I” Statements to Express Needs
  • Giving and Receiving Constructive Feedback

Module 5: Understanding Conflict in the Workplace

  • Sources and Types of Conflict
  • Conflict Styles (Thomas-Kilmann Conflict Model)
  • Impact of Unresolved Conflict on Team Dynamics

Module 6: Conflict Resolution Strategies

  • Step-by-Step Conflict Resolution Framework
  • Mediation Skills for Managers
  • Role Plays: Handling Difficult Conversations

Module 7: Building Emotionally Intelligent Teams

  • Creating a Culture of Emotional Safety
  • Encouraging Open Communication
  • EQ in Leadership: Inspiring and Motivating Others

Duration

  • Standard: 1 or 2 Days (Customizable as per need)
  • Includes: Interactive Activities, Role Plays, EQ Assessment, Case Studies

Duration & Delivery

  • Course Duration: 12-15 hours (Flexible schedule available)
  • Mode: Classroom / Online (Live Instructor-led)
  • Batch Options: Weekdays / Weekends / Fast-track available

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