Course Overview

In today’s fast-paced corporate environment, success hinges on the ability to think clearly, analyze situations objectively, and solve problems efficiently. This Critical Thinking & Problem-Solving course equips professionals with structured tools, decision-making techniques, and mental models to approach challenges logically and creatively.

Through hands-on activities, case studies, and real-world simulations, participants will learn to break down problems, evaluate solutions, and make decisions that drive results.

Learning Outcomes

Participants will:

• Understand the foundations of critical thinking and its application in the workplace
• Identify assumptions, biases, and logical fallacies in decision-making
• Apply structured problem-solving models to real-world challenges
• Use creative and analytical thinking to generate effective solutions
• Evaluate risks and consequences of business decisions
• Communicate solutions with clarity and confidence
• Improve team collaboration in complex problem-solving environments

Who Should Attend?

• Mid to Senior-Level Managers
• Team Leads and Supervisors
• Project Managers & Coordinators
• Operations, Strategy, and QA Professionals
• Cross-Functional Teams Involved in Decision-Making
• Any professional involved in solving problems or improving systems

Detailed Course Content

Module 1: Foundations of Critical Thinking

• What is Critical Thinking?
• Traits of a Critical Thinker
• Identifying Bias, Assumptions & Emotional Reasoning

Module 2: Logical Thinking Tools

• Deductive & Inductive Reasoning
• Common Logical Fallacies
• Structuring Arguments & Drawing Conclusions

Module 3: The Problem-Solving Process

• Defining the Problem Accurately
• Root Cause Analysis (5 Whys, Fishbone Diagram)
• Developing Actionable Problem Statements

Module 4: Decision-Making Models

• Rational Decision-Making Steps
• Pros & Cons, Force Field Analysis
• Decision Matrix and Risk Evaluation Tools

Module 5: Creative Thinking & Innovation Techniques

• Brainstorming Techniques That Work
• SCAMPER Model, Lateral Thinking
• Mind Mapping for Solution Generation

Module 6: Collaboration in Problem Solving

• Group Decision-Making Pitfalls
• Encouraging Diverse Thinking in Teams
• Leading Problem-Solving Workshops

Module 7: Communicating Solutions Effectively

• Presenting Problems, Solutions, and Outcomes Clearly
• Building a Business Case
• Gaining Stakeholder Buy-In

Duration

• 1 or 2 Days (Customizable)
• Includes Simulations, Group Exercises, & Case Scenarios

Delivery Format

• Onsite Corporate Training (UAE & GCC)
• Virtual Live Workshops (Zoom/MS Teams)
• Hybrid Programs Available