Course Overview

In the corporate world, communication and professionalism define your personal brand and shape client perceptions. This practical course on Effective Communication & Business Etiquette equips professionals with essential workplace communication skills, etiquette standards, and cultural awareness to make a lasting impression in every business setting.

Participants will learn how to present themselves, engage with clarity, write professionally, and handle workplace interactions with diplomacy and tact.

Learning Outcomes

By the end of this training, participants will:

• Master verbal and non-verbal communication skills
• Communicate clearly across teams and organizational levels
• Apply modern business etiquette in meetings, emails, and networking
• Adapt communication style to diverse audiences and cultures
• Avoid common workplace communication pitfalls
• Represent the company professionally in internal and external settings
• Build rapport, confidence, and credibility

Who Should Attend?

• Corporate Professionals at All Levels
• Frontline Executives & Administrative Staff
• Client-Facing and Sales Teams
• HR, Support, and Cross-Functional Roles
• New Hires or Fresh Graduates Entering Corporate Life

Detailed Course Content

Module 1: Foundations of Business Communication

• Importance of Professional Communication
• Barriers to Effective Communication
• Elements of Clear and Concise Messaging

Module 2: Verbal & Non-Verbal Communication

• Voice Tone, Clarity & Confidence
• Body Language and Eye Contact
• Active Listening and Feedback Techniques

Module 3: Email & Written Communication

• Writing Professional Emails
• Common Mistakes and Email Etiquette
• Formal Reports, Memos, and Chat Etiquette

Module 4: Meeting & Presentation Etiquette

• Speaking Up in Meetings
• Virtual Meeting Manners
• Presentation Introductions & Q&A Handling

Module 5: Business Etiquette Essentials

• Greetings, Handshakes & Introductions
• Dress Code, Workspace Behavior, and Professional Conduct
• Punctuality, Respect, and Cultural Sensitivity

Module 6: Workplace Diplomacy & Professionalism

• Dealing with Difficult Conversations
• Assertiveness Without Aggression
• Navigating Office Politics Respectfully

Module 7: Cross-Cultural Communication

• Global Business Etiquette
• Cultural Do’s and Don’ts in Communication
• Understanding Tone, Hierarchy, and Social Norms

Duration

• 1-Day or 2-Day Training (Customizable)
• Includes Role Plays, Group Activities, Case Scenarios

Delivery Format

• Onsite Corporate Training (UAE & GCC)
• Virtual Workshops (Zoom/MS Teams)
• Hybrid Training Available